STRUCTURE
JumpWork, recruitment company dedicated to the financial sector, supports private banks, investment banks, asset management companies and family offices in their needs of specialized profiles. True partner of proximity, our team of specialists brings to its candidates its expertise, its network and its time. We are currently looking for a Manager Onboarding & KYC, for a private bank based in Monaco.
DUTIES
As the lead of the Client Onboarding, KYC and Client Account Management Teams you will be responsible for:
1.Operations Management–to include preparation and delivery of:
-Resource management, including succession planning and talent management
-Procedure Governance
-Procedure Change Management
-Oversight of Training Material
-Delivering training to both individuals and teams
2. Technical Support escalation from AVP and team leaders, ensuring Client Onboarding and KYC knowledge remains in line with Industry developments, local regulations and team requirements.
3. Lessons Learnt including Root cause analysis of issues and items escalated and providing training for colleagues.
4. SME knowledge development – self-development to ensure SME’s knowledge is relevant to the current market and the Client Onboarding, KYC and Client Account Management Teams.
5. When required, support the operations team in completing the change impact assessment.
Key Accountabilities and Skills required
-Managing a team of 12 analysts in the principal Onboarding/KYC group, and 10 analysts in the Client Account Management team.
-Design and implementation of target operating models.
-Building out of control framework.
-Central Point of Contact for Client Onboarding/KYC and Client Account Management for Business and Clients.
-Identify and drive process / service improvement opportunities
-Working with Business stakeholders to create and manage the prioritisation of requests.
-Utilize internal systems for workflow management and data storage.
-Respond to queries regarding the status of specific requests.
-Monitor the status of requests against agreed performance thresholds and escalate requests that have exceeded agreed cycle time thresholds.
-Work closely with the Financial Crime team to handle the escalation of Sanctions, PEP and AML transaction alerts.
-Act as a Deputy to the Head of Operations as and when required, and support the Head of Operations in the delivery of Operations Strategy.
-Build strong working relationships and liaise with internal and external stakeholders including Front Office, Financial Crime, Technology & Business Delivery and Control and Business Risk.
PROFILE
-Familiarity with experience of a Wealth environment, Banking and Credit will be an advantage.
-Relevant professional project management qualification or demonstrable equivalent experience
-Track record of delivery / implementation in a number of significant, large and high profile strategic initiatives
-Ability to formulate project plans and execute against these plans
-Detailed understanding and practical application of Project and Change Management methods and disciplines
-High degree of organisational awareness
-Able to mobilise highly effective virtual teams to deliver against common goals
-Able to effectively engage with Accountable Executives and other stakeholders at all levels in the organisation
-Successful team recruitment, management and development
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